Frequently Asked Questions

1 How do I book?

You can check availability and book online 24 hours a day 7 days a week.

Any hires with set delivery or collection times i.e. hall hires, events or fates or for bookings containing fun foods or party boxes can not be booked online. The reason for this is we will need to discuss exact time and contents etc. with you via phone on 07920423559 via email at info@monstermashentertainments.co.uk.

2 Do I need to pay a deposit? How do I pay?

Bookings totalling £100 or less do not need to pay a deposit.

Bookings totalling £100 or more require a deposit of £20 which is non refundable. This is payable by either bank transfer or direct to us. We also accept cheque, but must be received and cleared 14 days prior to your party date.

3 Do I need to pay a fee if I cancel before the event date?

We do not require wet weather cancellation fees. If you decide to go ahead with your booking:

On non deposit payable bookings:

We do not require a cancellation fee. Please try to inform us of cancellations as soon as possible.

On deposit payable bookings:

If you cancel the booking within 14 days notice, 100% of the deposit will be refunded.

4 What if it rains?

All our bouncy castles are fitted with shower covers, so a shower or two is no problem. Simply wait until it stops and wipe dry with a towel.

If the weather is going to be to bad, with heavy rain or high winds, we do not charge a cancellation fee.

If we believe the weather could cause danger or harm, such as when there are strong winds, we reserve the right to cancel the booking or to request a move to an indoor venue. We will keep in contact you and reach a decision together.

5 Are you insured?

Safety is our number one priority.

We are fully insured with £5 million public liability insurance Every bouncy castle and inflatable is tested for safety and compliance on an annual basis.

All our electrical equipment is PAT tested.

We always carry out visual risk assessments for all bookings. If you would like this documented please let us know.

6 What time will my equipment be dropped off and collected?

INDOOR BOOKINGS

When indoor parties or events are booked you will need to call us to book. We will then do out upmost to meet your designated party times. Please bare in mind that for most of our party packagers we require at least 30 minutes before the party is due to start to set up, and 30 minutes after to pack away.

OUTDOOR BOOKINGS

In the summer months, we aim to be at our first booking for 7.30 am and arrive at our last by 11.30am. We start collections at 5pm and aim to be finished for 9.00pm.

We cannot guarantee in what order we deliver in, but we always collect in the same order we deliver, so everyone gets the same amount of time - approximately 8-9 hours, so you can make the most of your day!

If you know that that party hour will exceed 5pm, please see below at our over night hire options.

7 Can I hire the inflatable overnight?

Overnight hire is available by prior arrangement with a additional fee of £30. Your garden must be safe and secure. If the delivery team do not feel that it is safe and secure, Monster Mash Entertainments reserve the right to refuse overnight hire.

The equipment must be available for us to collect from 7am the next day, ready to go out in hire again after it's been removed and cleaned!

8 Will Monster Mash Entertainments arrive on-time?

We know how stressful organising a party or running an event can be! Our delivery drivers have a delivery schedule which they adhere to strictly. Unfortunately, on occasion there may be unforeseen circumstances such as heavy traffic, road incidents, vehicle breakdowns or illness that make us late. This is very rare, and you will be notified as soon as possible and will be kept up to date until we reach you.

9 What do I need to do before you arrive?

You will be asked by the delivery driver to read and sign our terms and conditions of hire.

The area were we are setting the equipment must be clear from any obstructions.

Please ensure that there are no obstructions or hazards including stones, overhanging tree branches, sharp bushes, broken glass, animal excrement etc.

All tables and chairs must be removed from halls, community centres and other function rooms.

10 Will you need an electric supply?

All our bouncy castles need an electric supply to run the blower / fan to inflate the unit, and will need to be on all the time. We supply 25m extension leads with RDC cut out for safety.

11 How much space is needed?

We will need around 4 feet in front of the castle for safety mats, and 2 feet at the rear for the blower / fan. We will also need 2 feet each side of the bouncy castle.

12 What surfaces can you set up your bouncy castles on?

If your event is outdoors, we will only setup our bouncy castles on grassed areas for safety reasons. We can not setup on concrete, gravel or tarmac. If your event is indoors, we can set up in most village and school halls, plus other indoor function rooms with adequate space. .

13 Can you setup your bouncy castles inside?

Yes, most our bouncy castles are low level and therefore will fit in most village/school halls.

If you have any other questions, please contact us!